Pugh's Garage Customer Reviews & Stories

You can rest assured Pughs will give you honest, reasonable, excellent service. No ridiculous sales pitch like some of the brand name service centers. I’m so glad I discovered them!

— Facebook Review

Amazing work by Mr. Holton. Their staff is so good and friendly, they are best!

— Facebook Review

Love this car repair business. We’ve been with them since 1995, through 4 cars, all nursed into their old age with grace by Ed and his wonderful staff. They are good about letting me know what repairs are coming, so I can manage my budget. They also do high quality work. I love them.

— Yelp Review

Pugh’s was recommended to me by an ex-roommate. I have been taking my car to Pugh’s for the past three years or so for routine and emergency repairs and have only had good experiences. I am a young female with little knowledge of cars so I am always weary of being taken advantage of. After almost being ripped off by a mechanic in College Park it was a relief when I found out about Pugh’s level of professionalism. Ed is great, and JC as well (although I have not seen him around lately). I highly recommend Pugh’s!

— Yelp Review

I’ve only been in for oil changes, but the service has always been good and fast. They’ve also told me about problems with the car without trying to aggressively sell repairs. Will definitely be back.

— Yelp Review

The folks at Pugh’s Garage are very nice, helpful, courteous and professional. They often send out coupons to the people in the area, and are super close to the CP Metro, so I use them. I’ve had my oil changed there, and my fiancee has had some work done there on her car. For someone who really has no idea about car maintenance, these guys seem to know what they’re doing, and I trust their judgement on what needs to be repaired and what doesn’t. They also seem pretty active on social networks, so if you go here, check out their yelp deal, and I think they also have a foursquare discount.

— Yelp Review

Pugh’s garage makes the inconvenience of having your car repaired dare I say…pleasant! This is my second time taking my car to Pugh’s and Ed is always professional and willing to explain repairs and cost completely. At each visit I was notified before repairs were done and after they were completed as promised. They also offer shuttle services to area businesses if you work close by and need to leave your car for service during the day, as well as night time drop off. If you are looking for a fair and professional place for repairs – go to Pugh’s.

— Yelp Review

I think they tell you what you need to do to get your vehicle fixed. At first i thout they were trying to sell you thing that you dont need but leter realized every thing they say are accurate. this would be my goto place for my vehicle maintanance.

— Yelp Review

They started working on my car right after the moment I arrived although I was a bit late for the appointment. And I love the $50 for $75 deal a lot!! The price is fair. I recommend this store!

— Yelp Review

Pugh’s Garage has earned by business. Came by for an oil change and the manager provided excellent service and identified another critical issue. Yellow Pages and Yelp offers nice discount coupons on oil changes and other services. I will certainly bring my vehicles here for future services.

— Yelp Review

My Aunt Margaret has taken her cars to Pugh’s since 1989 and has always had excellent and trustworthy service. As she has aged, (80+), she is more and more reliant upon Ed and his courteous and knowledgeable mechanics to keep her “wheels” rolling!

— Yelp Review

In February we had the brake pads on our Honda Pilot replaced by Pepboys on 450 and we were extremely unhappy with their attitude. They were very unprofessional. So when the brakes started to screech again I looked up another mechanic. I found Pugh’s Garage online. I called on a Saturday morning and talked to Ed. From the first call I knew Pugh’s would be our new garage. He treated us with respect and had our car in and out the same day. Very pleasant to deal with.

— Yelp Review

I highly recommend Pugh’s for all your auto care needs. Reasonable rates and competent employees make for satisfied customers! I moved back to Gaithersburg from Hyattsville last year and still travel 45 min. to take my car here. Ed is incredibly knowledgeable and has terrific techs working for him. Honest, trustworthy, capable, and competent are how I describe Pugh’s Auto and the service I get from them. You won’t go wrong going here.

— Yelp Review

Ed is the consummate small businessman, dedicated to his customers. He and his staff go far above and beyond what passes for service at most garages, especially the dealers. They do excellent work at great prices and are close to the metro for easy drop off. What else could you want?

— Yelp Review

Awesome work as usual! Ed Holton (owner) and JC (mechanic) are terrific. They get the work done in a timely fashion and for significantly cheaper than businesses in Montgomery County. They’re located in College Park and I go all the way from Gaithersburg to get my car done by Ed and JC. I’ve referred people to them, and they’ve been pleased as well. Cannot rate highly enough!!!

— Yelp Review

I have been going to Pugh’s Garage for about 20 years. Have always gotten very good service. Very honest and reliable. They do good work, trustworthy and close to Metro. Thanks Ed

— Google Review

Have used Pugh’s Garage for many repairs over the years, including a few we’ve needed immediately, and never been disappointed. They offer quality, personal, reasonably priced service.

— Google Review

Ed and Brandon are friendly and helpful. They explain a lot to me what is wrong with my car and how they can fix it. Not pushy at all unlike some of the dealer. Recently they spotted my leaking CV joint and prevented me from breaking it further.

— Google Review

I’ve been taking my car(s) to Pugh’s for a long time an appreciate their friendly service. It’s also walking distance to College Park metro station, which is super convenient for commuting.

— Google Review

I was a graduate student of University of Maryland, College Park and now I am working as a research staff here, Since I got my car, I did my first car inspection and annual car maintenance at Pugh’s garage. The owner is a honest man and provide service of good quality.

— Google Review

Ed and his crew are my long-time “garage guys.” They have kept my 2003 Mazda zipping right along, as they did its predecessor. They’re the best!

— Google Review

I always get great service at Pugh’s. I’ve recommended Pugh’s to my friends.

— Google Review

Did a great job fixing my car, and I appreciated that they followed up to contact me after to make sure everything was working fine.

— Google Review

I’ve been going to Pugh’s Garage since 2009 and have been extremely satisfied with both their quality of work, and their attempts to work within my budget throughout that time! I continue to visit them with everything from oil changes to replacement parts to checkups, and they’re always my first stop if I think there may be any issue with my car. Ed goes out of his way to make you feel comfortable and in good hands, and I have recommended Pugh’s Garage to multiple friends looking for a new mechanic!

— Google Review

We first were sent to Pugh’s Garage through a new friend at my husbands employer. We had a seal blow on our way home from Cheasapeake Bay area. They took care of us at a fair price and quickly! They are so curtious and helpful. Yesterday I went in for an oil change and a new employee had made the appointment in error , but they squeezed me in and it didn’t take very long at all. They checked the whole car and took me what they found and what needs fixing! Wonderful mechanics!!! Great place!

— Google Review

We have been bringing our cars to Pugh’s for years and we always feel confident in their work. We haven’t found anyone better in the area and have no reason to look. We are very grateful for Ed and his crew and their skill and honesty.

— Google Review

This was the second time bringing my Jeep in and both times Ed was super helpful and nice throughout. Originally only brought our Jeep here because of our warranty but I’ll continue to come here because of the great service!

— Google Review

They are quick, and I have never had to get something re-done. Also, the were far more affordable than other DC area garages, as they didn’t try to convince me that half the systems in my car were broken.

— Google Review

Ed is very knowledgeable and a trusted source of advice. I have heard similar comments from customers while waiting for my cars to be serviced in his shop.

— Google Review

Excellent and fast service from Ed and his team. They were great to deal with and helped locate a good used part with a warranty, which provides piece of mind. Highly recommend.

— Google Review

Ed Holton and his team have taken car of my cars since 1996. I sold my last car at 190,000 miles – the engine was in great shape! My current car is edging up above 100,000 miles, and with regular maintenance, it has served me well. The team is friendly and professional, and they accommodate last minute emergencies.

— Google Review

Ed and his team are a pleasure to work with. They have been nothing but honest and trustworthy with me.

— Google Review

i was having emission problems with my 95 chevy tahoe i found pughs garage thru the emission web site took my truck there for service 2 days later i took my truck thru emission and indeed it pass thanks to mr ED and his team.

— Google Review

Friendly, fast, and professional. Will definitely be using them in the future. Thanks ed!

— Google Review

Consistently good work, tell it to you how it is and don’t try to oversell you. Have been later than promised with service times, but not a deal breaker. Also they always have a Valpak coupon you can print out for 10% off, which I always bring.

— Google Review

I’ve taken a lot of cars here over the years (Buicks, Volvo) and they always get it right the first time, and explain my options. Definitely trust them, and have referred others.

— Google Review

I have been taking my car (2001 Volvo) here for some time. Ed and Joe do a great job, have fair prices, and are very good to work with. I would recommend them to anyone. The garage is right across from the College Park Metro too, which is very convenient.

— Google Review

The best, hands down

— Google Review

Very friendly, Honest ,and Great prices!

— Google Review

VERY PROFESSIONAL

— Google Review

Excellent customer service, professional work and appreciated follow-up as well as reasonable prices

— Google Review

The first thing I noticed was the exceptional friendly customer relations and the professional procedures from All. They replaced my rear brake pads and checked the front ones and notify me that they didn't need replacing at this time......the cost was reasonable and I left with a sense of satisfaction and confidence

— Google Review

As usual top notch mechanical work

— Google Review

They were very very nice, Chris is awesome, I felt so comfortable leaving my car there and knowing he would fix everything that was wrong. He’s very professional and would recommend his services to anyone! Thank you again for taking care of my car issues! I’m a forever customer!

— Google Review

Brought my car in to have the AC fixed, they waived a few of the fees because the work was going to be pricey due to the extensive work needed. Chris is very professional and friendly which makes dealing with pricey repairs a bit easier than a rude person.

— Google User Review

You are definitely in the right hands here! Passing through my tow vehicle became undrivable. I reached out to Pugh’s garage and Chris was there to assist me along the way. Best customer service hands down. You will not be disappointed!!! Thank you again Chris!!!

— Google User Review

Best garage in College Park. Honest and affordable car repair.

— Google User Review

Fast, not expensive, nice welcoming and reliable service

— Google User Review

Very helpful with warranty work. The warranty companies make it very difficult but Chris really helped work through the issues.

— Google User Review

Made an appointment for a state inspection and some front end suspension work. They quickly did the inspection and communicated the results. Took a day to get parts but had the car back the next business. Felt it was a good value. I looked up online the average repair costs for the make, model, and repair. Their prices were right in line with that research. Fair prices and great quality service.

— Google User Review

Would give 6 stars if I could. I got so lucky calling Pugh's when I was in a bad situation. The drive belt suddenly broke on my Mazda 3 and I called near closing time. Chris told me to bring it in. My situation was urgent as I need to drive a long distance tomorrow. After my car limped into the shop, Chris immediately found the broken belt and started calling a bunch of parts dealers looking for what I needed. They got my car working 100% while I waited, and charged a reasonable price for everything. Chris was also fun to chat with while I waited. Pugh's and especially Chris are absolute life savers and I would recommend them to anyone! Please go there.

— Google User Review

Needed emergency brake job and they were very accommodating and helpful. Strongly recommend as a place to do business!

— Google User Review

Fixed my issue with my Mini Cooper. Very responsive!

— Google User Review

They were super friendly and quick with giving me an honest inspection of my vehicle and communicating what I needed to get done. They have it so you can approve/deny jobs on the vehicle from your phone while its there with pricing so you don't go to pick up your vehicle wondering what you are going to pay. Definitely going to continue using them!

— Google User Review

Staff was very courteous and kind. Was quick to update me on my vehicle every step of the way. I went in for the Maryland Safety Inspection, they worked quickly and efficiently.

— Google User Review

So far we've taken 2 different cars to Pugh's for issues. In both cases they've identified the issues quickly, made the correct recommendations, and taken care of the concern efficiently. We couldn't be more pleased with the results. This is our only go-to for auto repair and a VERY strong recommendation for anyone we know needing car repair. Keep up the great work!

— Yelp User Review

Really kind and helpful staff!

— Google User Review

I when to pugh's garage with my bmw they gave me estimate, I thought the estimate was toomuch, I decided to trying another garage, what the gave me as their estimate was two time than what Pugh's garage gave me. The follow morning I called Pugh's garage and told them I will brin back my car for repaired for the amount they gave me. They don't over price the customers.

— Google User Review

Chris , Great customer service. Will definitely return if services are needed.

— Google User Review

I found out about Pugh’s Garage through a friend, Pugh’s Garage advocated on her behalf when the used vehicle she recently purchased was a total lemon. I recently moved to the area and went in for a state inspection- the price was fair, they got me in quick, and overall I am pleased with my experience.

— Facebook User Review

Wonderful services. Gives you a link to look at the pictures of the issues with your car. Will work with extended warranty services. Very up front about what issues your are having.

— Google User Review

Excellent service and staff got a. new customer

— Google User Review

New to the area due to job relocation. Everyone at Pugh's has gone above and beyond in not just the repairs but also their customer service. They have made sure to call before any repair is done and given me many options as where to go from there. They are never pushy, and I never feel rushed into making any decision. I am in a maintenance career field and Pugh's Garage has really impressed me. Some shops have a lot of arrogant technicians, like some of the shells around here that told me I needed this, that, or the other (I didn't, just needed oil change light reset) because I am a female they assume I don't know anything or like the one down the street that never answered calls, voicemails, or emails. The owner at Pugh's always calls or sends a message a couple of days later to see how everything is going. They have even mailed me a handwritten thank you card, just for getting my inspection done. Go check them out, you know it's been ages since you've changed your nasty oil.

— Google User Review

Chris and the team at Pugh's Garage have been outstanding with my car service. From the beginning Chris was very honest about the needs of my Kia Optima and patient with the challenges that I face in getting it repaired. He has been in constant communication with me from the beginning and upfront with the work estimates and patient with the length of time it's taken me to get service completed. I had a bout with Covid and other outside factors that caused me to delay the process but at no point did Chris try to rush me and was helpful in every way. I really admire that in a service garage and Pugh's Garage will be my first choice for any automotive repair needs. I highly recommend anyone to bring their vehicle to this shop. Thank you Chris!

— Google User Review

I went here to have a cracked radiator replaced. They were polite, quick, and professional. The price was what I expected as well. This is going to be one of my "go-to" garages now.

— Google User Review

Needed an AC repair. People I spoke to were up front about the necessary steps and price, and friendly. I also appreciated the phone calls with updates on their assessment of the problem and next steps. Will definitely use them again in the future.

— Google User Review

These guys are very wonderful and patient with me, with everything that was going on with my car. I would recommend to my family and friends.

— Google User Review

My car’s check engine light was on on the 4th of July and I quickly contacted Ed Hilton, the owner of Pugh’s Garage. He called me back the first thing in the morning the next day. On the same day, the technician did electronic testing and replaced mass air flow sensor, reset PCM and retest system. I am very happy with the work they did and would highly recommend Pugh’s Garage for their speedy car repair and great customer service!!!

— Google User Review

Great customer service and work.

— Google User Review

Chris , Great customer service. Will definitely return if services are needed.

— Google User Review

These guys go above and beyond in helping their customers. Great service....

— Google User Review

Excellent service, I have been going to Pugh's Garage for over 20 yrs. Never had a bad experience, the most honest automotive place I know. Ed& his workers are great

— Google User Review

New go-to garage! I was a walk-in and they were able to squeeze me in same-day, which was great since I needed a lot done unexpectedly. They were quick, efficient, and their online portal was super easy to approve or decline proposed work on my vehicle. Everything was done by end of day and I’ll definitely be coming back! Thanks to Chris and Ed for your help!

— Google User Review

Anyone looking for a Maryland vehicle safety inspection in the College Park area should stop by this location. Pugh's is an honest place with knowledgeable and customer-friendly staff. My appointment was at 9.30 am, and I received an email from the MVA system around 1 pm informing me that my car had passed the inspection. The next day, I registered my car through the MVA system.

This was my first time using them and I will definitely use them again.

— Google User Review

It was a timing belt replacement and service as well as pricing from Pugh garage was excellent!

— Google User Review

Chris is awesome. He is very helpful when explaining the issues with your vehicle. The mechanics are very thorough. I have been a customer for less than a year but this will be my shop to bring all of my vehicles. I HIGHLY RECOMMEND Pugh's Garage for your car repairs/services.

— Google User Review

My daughter's jeep broke down while at college. I called a jeep dealer and they said it would 3 weeks to fix it. Called Pugh's and they had it fixed for her the next day. They were great helping my daughter as well. Call them first!

— Yelp User Review

It had been a while since I had any major work done on my minivan. I was a little shocked at the amount of work needed but I trusted Chris and Ed. One surprising result was that my mileage increased by at least 40%!! I will be back!

— Google User Review

Always get great work from Pugh's at a fair price. Couldn't recommend them more.

— Google User Review

Pugh’s has been my go-to since moving to College Park, and I’ve brought in 2 of my own cars and 1 relative’s car for service. Their service is exactly what you’d hope for in a local auto service shop - knowledgable, friendly reasonably priced, and most importantly HONEST. They are not a glossy dealership showroom that tries to upsell you on work that’s not needed, and if you come in with a 20-year-old car, they have the common sense to give you different options to fit your budget. They are also patient and informative whenever I pester them with questions as I’ve been learning to do some of my own work on my cars. Highly recommended!

— Google User Review

The shop is A+ all around. Will be using them for other services for both of my vehicles.

— Google User Review

I love this place, they are always clear and reasonable about the pricing and the labor. Excellent service I trust.

— Google User Review

They fixed my emissions error issue when two others shop both had two tries to fix it could not. First try passed emission.

— Google User Review